Refund policy

At Pure Base Beauty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return under the following conditions:

  • The request is made within 7 days of receiving your order
  • The item is unused, unopened, and in its original packaging
  • The product is in the same condition as received
  • Proof of purchase (order confirmation or receipt) is provided

2. Non-Returnable Items

The following items cannot be returned:

  • Used or opened products
  • Items damaged due to misuse or improper handling
  • Clearance or final sale items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at ghada@purebasebeauty.com with your order details
  2. Our support team will review your request
  3. If approved, you will receive return instructions

Please do not send items back without approval.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval status
  • If approved, your refund will be processed within 5–7 business days
  • Refunds will be issued to your original payment method

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 3 days of delivery
  • Provide clear photos as proof
  • We will offer a replacement or full refund at no extra cost

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, contact us at ghada@purebasebeauty.com

8. Contact Information

For return and refund inquiries:

  • Email: ghada@purebasebeauty.com
  • Location: Australia