Shipping policy
At Pure Base Beauty, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines how we process, ship, and deliver your products.
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Once your order is confirmed, you will receive a confirmation email.
- Orders are only shipped after successful payment verification.
2. Shipping Time
- Estimated delivery time: 7–15 business days (depending on location).
- Delivery times may vary due to factors such as customs clearance, shipping carrier delays, or high demand periods.
3. Shipping Charges
- Pure Base Beauty offers free shipping on all orders across Australia.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the status of your delivery.
5. International Shipping
- We ship to multiple locations worldwide.
- Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
6. Delays & Issues
While we strive to deliver on time, delays may occur due to:
- Customs processing
- Courier service disruptions
- Incorrect shipping details provided by the customer
Pure Base Beauty is not responsible for delays caused by shipping carriers, but we will assist you in resolving any issues.
7. Incorrect Address
- Customers must ensure that the shipping address provided is accurate.
- Pure Base Beauty is not responsible for orders delivered to incorrect addresses provided by the customer.
8. Lost or Damaged Packages
- If your order is lost or arrives damaged, please contact us within 3 days of delivery.
- We will investigate the issue and provide a suitable resolution.
9. Contact Information
For any shipping-related inquiries, please contact us:
- Email: ghada@purebasebeauty.com
- Location: Australia