Shipping policy

At Pure Base Beauty, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines how we process, ship, and deliver your products.

1. Order Processing

Every order is prepared with care before dispatch.

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Once your order is confirmed, you will receive a confirmation email.
  • Orders are only shipped after successful payment verification.

2. Shipping Time

Here's how long delivery usually takes.

  • Estimated delivery time: 7–15 business days (depending on location).
  • Delivery times may vary due to factors such as shipping carrier delays or high demand periods.

3. Shipping Charges

Enjoy free shipping on every order.

  • Pure Base Beauty offers free shipping on all orders across Australia.

4. Order Tracking

You can follow your order every step of the way.

  • Once your order is shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor the status of your delivery.

5. Shipping Locations

We deliver across Australia with no hidden fees.

  • We currently ship within Australia only. All applicable taxes are included at checkout — no additional customs or import fees apply for Australian orders.

6. Delays & Issues

Occasionally, delays may happen beyond our control.

While we strive to deliver on time, delays may occur due to:

  • Courier service disruptions
  • High demand or seasonal periods
  • Incorrect shipping details provided by the customer

Pure Base Beauty is not responsible for delays caused by shipping carriers, but we will always assist you in resolving any issues.

7. Incorrect Address

Please double-check your address before ordering.

  • Customers must ensure that the shipping address provided is accurate.
  • Pure Base Beauty is not responsible for orders delivered to incorrect addresses provided by the customer.

8. Lost or Damaged Packages

If something goes wrong, we're here to help.

  • If your order is lost or arrives damaged, please contact us within 14 days of delivery. We will investigate and provide a suitable resolution.

9. Contact Information

Reach out anytime for shipping-related questions.